SHIPPING POLICY

1. Order confirmation

Once you complete the payment successfully, you will receive a Confirmation email providing all your order details: product name, quantity, variant, shipping & billing address. 
In case you do not receive the confirmation email after that time frame, please contact us via florencyecommerce@gmail.com for further support. 

2. Tracking information

It will take 3-5 working days for stocking, and packing.  Then, when the order is being shipped, a Shipping confirmation email will be sent to you. The tracking number will be activated within 5-7 working days. Please allow extra time for your order to be processed during holidays and sale seasons.

Please contact us via email address florencyecommerce@gmail.com if you do not receive a tracking confirmation email.

3. Product origin

FLORENCY works very closely with leading merchants from all over the world to search for high quality materials and provide the most unique and trendy products on the market at the most affordable prices.
Our warehouses are located exclusively in Southeast Asia: Singapore, Vietnam, India, China, etc. 

4. Shipping time

Below is the estimated shipping period that most of our orders will be delivered after the day you receive your shipping confirmation: 

– United States: 7-20 working days
– Rest of World: 7-30 working days

However, the shipping time can be lengthened on some special occasions such as holidays, natural disasters, pandemic, strict control of customs, delivery area etc…  We will send you an email if we notice any delay during the shipment process of your order.

5. Change order information

If you realize you have made an error in shipping address, product variant, quantity or email address,… simply e-mail within 12 hours. We will support you to correct the information.

Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

We are unable to help you change your order information in case your order is being processed or shipped already. The only thing we can do is provide you with the carrier’s contact so that you can change the shipping address by yourself.

We also do not take any responsibility in some situations:

– Customer refuses to accept the package
– The carriers attempt to ship the package many times
– The tracking update shows that the package was successfully delivered or shows the “delivered” status
– The order fails to be delivered due to the incorrect shipping address customer provided but we can help resend with a certain fee (we will inform if the customer agree).